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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brenda Amador

September 10, 2026

5  out of  5
rating by Brenda Amador
"Barbara was great and discussed with me the details of my policy clearly."
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Yaumiri Pena

September 8, 2026

5  out of  5
rating by Yaumiri Pena
"This Susana agencie is so best in the best,they is so professional and nice people,they help all people,god bless her"
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Dan

September 5, 2026

5  out of  5
rating by Dan
"Rubiel is a sharp and very intelligent young man. Excellent customer service!"
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Liz

September 5, 2026

5  out of  5
rating by Liz
"Rubiel is an exceptional and charismatic representative!!!He is very knowledgeable and made the entire insurance process very easy for me ❤️"
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J C

September 5, 2026

5  out of  5
rating by J C
"Susana was amazing in the service she provided. Resolved my inquiry promptly and informed me of additional options I can take advantage off.
The service from this office has always been exceptional.
Keep exceeding expectations, it's what sets you apart."
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Lissandra Fernandez

September 4, 2026

5  out of  5
rating by Lissandra Fernandez
"Amazing service! Rubiel is incredibly helpful, professional, and always makes the whole process so easy. He’s always available to answer my questions and takes the time to find the best options for me. I truly appreciate his great customer service and would definitely recommend him!"
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Carlos Figuera

September 2, 2026

5  out of  5
rating by Carlos Figuera
"Yani muy competence ayudandome con mis necesidades."
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Dorian

September 2, 2026

5  out of  5
rating by Dorian
"Krystal Chavez is remarkable at her job! I’ve been a State Farm customer for years ànd she’s always been very professional and knowledgeable. She’s always provided prompt assistance with detailed information and services that best fit my needs. She is polite and always available for any questions I have or help needed with my policies."
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Candido Rivera

September 2, 2026

5  out of  5
rating by Candido Rivera
"En los años que llevo con state farm jamás he tenido ningún problema, la atención de la Sra Susana ha sido muy profesional, rápida y eficaz. Ella ha sabido con prontitud darme una solución a mis dudas o problemas Doy gracias por su ayuda y porque esté siempre ahí para mis dudas y para otros clientes. ."
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Craig Krasner

September 1, 2026

5  out of  5
rating by Craig Krasner
"Susana was very knowledgeable and professional. Offered me good options and explained everything i needed to make an informed decision regarding my ins. Very much appreciated her help"
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Melissa Perez

August 31, 2026

5  out of  5
rating by Melissa Perez
"Susana is always a great help whenever we have questions or issues!"
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MARIA FATIMA ANDERSON

August 26, 2026

5  out of  5
rating by MARIA FATIMA ANDERSON
"Ana always is very good with the service I know her for several years"
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Cris

August 26, 2026

5  out of  5
rating by Cris
"State Farm ended up declining coverage for me I’ll try again in the future, But I had a really great experience with the service. Thank you to agent Jasmine and agent Bernie for being so helpful and taking the time to reach out to me for a quote"
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Kassy

August 21, 2026

5  out of  5
rating by Kassy
"Krystal is my agent, and I absolutely love her! ❤️ She was so helpful and made the process of getting my dividend check easy. Thank you, Krystal, for always being there to help, and thank you, State Farm! 🏡❤️🚗"
We responded:
"We love her also!!! So happy you got to experience her exceptional Customer Care...last but not least; thank you for your business and the review!"
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Clive Lindo

August 21, 2026

5  out of  5
rating by Clive Lindo
"Krystal as my agent has been phenomenal. I always reach out to her for any issues that I may encounter. Last recent incident I purchased a new car and she was not available at that particular time. Total chaos with transferring the insurance to my new car. However the very next day I was able to get in touch with Krystal and she patiently made the corrections."
We responded:
"Clive, first thanks for your business and thanks for acknowledging Krystal...she is an integral part of our team thanks for acknowledging her exceptional Customer Care!"
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Ryan O'Neill

August 19, 2026

5  out of  5
rating by Ryan O'Neill
"Krystal from State Farm was fantastic. Super quick and extremely friendly over the phone to help me with what I needed. As a long time State Farm customer it is refreshing to see Krystal set the Standard on Exceptional Customer Service. Thanks again Krystal."
We responded:
"Ryan thanks for your business and thanks for the 5 Star review! So happy you got to experience KC's exceptional Customer Care!"
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adelfa fernandez

August 18, 2026

5  out of  5
rating by adelfa fernandez
"Called to make car insurance payment, Susana took my call and I had a very pleasant experience. Susana assisted me in processing the payment, we discussed my payment preference and she announced a bonus that I would receive in the mail.

Have lost count but I have been a State
Farm customer for over 30 years and don’t plan to ever leave this company. Their service has always been outstanding.

I would recommend Susana as a great asset to your office Mr. Carr and hope that you agree with me. Kudos to Susana!!"
We responded:
"Adelfa, 30 years...thanks for your loyalty and congrats on being a recipient of the dividend return from State Farm! We appreciate your business and thanks for acknowledging Susie's exceptional customer care!"
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Yesidelvalle

August 13, 2026

5  out of  5
rating by Yesidelvalle
"Yani me atendio muy bien con paciencia y empatia me explico todas la coberturas y aclaro todas mis dudas tengo mas de 1
0 an̈os con ellos y han sido excelentes y mi papa tiene mas de 25 an̈os con ellos. Los recomiendo ."
We responded:
"Gracias por tomar un tiempo para publicar su muy amable reseña sobre el equipo de Bernie Carr, agente de State Farm, aquí en Miami. "
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Daniel Garcia

August 7, 2026

5  out of  5
rating by Daniel Garcia
"Great staff !! Best insurance quote in Kendall, I love working with them"
We responded:
"Daniel, thanks for your business and your loyalty. We appreciate the 5 Star Review! Don't hesitate to let us know if we can be of service for all your insurance needs!"
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Fernando Garcia

August 5, 2026

5  out of  5
rating by Fernando Garcia
"I've had my cars insured with State Farm for 23 years, and I've always received friendly service from the Bernie Carr agency.
Today, I'd especially like to highligth the kind and dilligent customer service I received from Krystal Chavez during my most recent interaction to clarify and resolve some details in my policy.
I congratulate Bernie Carr for having Krystal as part of its team."
We responded:
"Fernando thank you for your loyalty and congrats on being a recipient of the dividend State Farm returned this year! We appreciate your business and thanks for acknowledging KC's excellent customer care!"
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dave wright

August 3, 2026

5  out of  5
rating by dave wright
"Professional, courteous, and knowledgeable. I highly recommend! Helped by Dailys, great experience! Thank you!"
We responded:
"Dave thanks for your business and the 5 star review! Thanks for acknowledging Daily's excellent Customer Care. She is an integral part of our agency and glad you got to experience. Don't hesitate to reach out for all your insurance needs."
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Carlos Ruiz

July 30, 2026

5  out of  5
rating by Carlos Ruiz
"Thank you guys, been with this office seens 2005, won't change. Always very professional."
We responded:
"Carlos, first and foremost, thank you for your loyalty...21 years! We appreciate the business and your loyalty. Don't hesitate to reach out for all your insurance needs!"
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Cookie Ramos

July 28, 2026

5  out of  5
rating by Cookie Ramos
"Jazmín was a wonderful agent very efficient and knowledgeable. I am very happy with all State Farm & Bernie Karr staff executed for all my insurance needs."
We responded:
"Cookie thanks for the 5 star review and your acknowledgement of Jazmin. She is the newest member of my team (5 mos) and as you can see; she is doing a great job! The utmost thanks for your loyalty and your business. Don't hesitate to reach out for all your insurance needs."
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Jesse Giraldi

July 24, 2026

5  out of  5
rating by Jesse Giraldi
"Krystal was very helpful when answering all my questions and getting my account updated!"
We responded:
"Thank you so much for the 5 stars, Jesse! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Abo Omach

July 24, 2026

5  out of  5
rating by Abo Omach
"Bernie Carr's State Farm is outstanding! Exceptional customer service and prompt responsiveness make all the difference when navigating insurance.
The team of professionals is dedicated, attentive and exceptional. I highly recommend this insurance agency to anyone looking for top notch professionalism, reliability and excellent customer service. As a client of 20+ years, I will definitely continue using this agency again and again."
We responded:
"Abo, thanks so much for your loyalty for 20+ years...don't ever hesitate to reach out if you need anything."