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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Layda Garcia

Layda Garcia

September 6, 2024

5  out of  5
rating by Layda Garcia
"With the kind assistance of Ana Quiroga , my husband has been paying by check at the State Farm Bernie Carr Agency all of our insurance premiums for many years. .In addition to the policies coved by State Farm , Ana assisted him with the payment for other insurance provider such as FEMA , Citizen , Homeowners for our rental properties. Recently due to unexpected events which compromised our banking account we had to change the way these payments will be made making it necessary to change from checks to online payments going forward. We reach out again for assistance and as Ana was not available at that time, Jacky Acevedo , Team Leader, kindly assisted us in correcting one of the duplicate payments that I had erroneously made during the online account setup . Jacky made it possible for us to have autopay on the homeowners , cars, life insurance,, personal liability and umbrella policies going forward. This whole event has been difficult for us to handle by ourselves ; however, Jacky explained the process of how each insurance plays in the coverage process works from homeowners, to rental, and then the umbrella insurance. In addition , she offered to review our current flood policy on all properties , as well as my daughter’s life insurance policies. Again Thank You to the entire Bernie Carr team for your professionalism. Virtuous and friendly disposition. These remarkable qualities makes it easy and enjoyable to continue the business relationship we have enjoyed with your agency for so many years."
We responded:
"Layda, First many thanks to you and your husband for your business and loyalty. Also thank you for taking the time to acknowledge the customer care Jacky and Ana provided; we pride ourselves in meeting and exceeding our customer's needs...again thanks for the business and acknowledgement. We also appreciate any referrals you may so we can provide our services to those you know who have insurance needs. "
Profile photo of Richard Beall

Richard Beall

July 31, 2024

5  out of  5
rating by Richard Beall
"I recently went through an ordeal wherein the Insurance Underwriters for State Farm were trying to cancel my Homeowners insurance because of a faulty roof. This, even though my roof was only in the 12th year of a 30-year roof guarantee and I did not have windstorm on my Homeowners insurance. They literally wanted me to replace a $36,000.00 roof. Bernie Carr, my agent for close to 40-years, came out, took photos of my roof, and stated that my roof looked "perfect". I had a roofing contractor inspect and fix a couple of minor flaws and he submitted photos and details of the repairs. Jacqueline Acevedo, Bernie's Protection Specialist, helped me diligently go through the process of getting my Homeowners Insurance reinstated and was delightful to deal with during this trying process. My sincere thanks to Jacky and Bernie for being great folks in a great agency. Richard C. Beall"
We responded:
"Richard, First thanks for being a loyal customer for 40 years...we can't tell you how much we appreciate you and your business. We pride ourselves on being customer centric and meeting the needs of our customers. Thank you for acknowledging our services and once again, thanks for your business!"
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Iittle bit

May 13, 2024

5  out of  5
rating by Iittle bit
"Always 5 Star. I have been with State Farm for years."
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Mike Radz

April 11, 2024

5  out of  5
rating by Mike Radz
"Jacqueline was great! Saved me a ton of money and I didn’t have to switch to Geico!"
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Missy Catarineau

April 4, 2024

5  out of  5
rating by Missy Catarineau
"Great communication, timely, friendly service. Krystal was a pleasure to work with."
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Gilo Pm

March 21, 2024

5  out of  5
rating by Gilo Pm
"Espectacular atención por parte de la Señora Jacqueline Acevedo, me aclaro cada paso a dar y realmente me uní al seguro muy satisfecha entiendo cada punto de mi póliza GRACIAS STATE FARM por tener esta calidad de Customer Services"
We responded:
"Thanks for your business and acknowledgement of Jacky. We pride ourselves in customer care and satisfaction. Thanks again for your business and acknowledging Jacky."
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stella stitsky

February 28, 2024

5  out of  5
rating by stella stitsky
"We recently had the most productive review of our homeowners and auto insurance policies with Jacky Acevedo. Jacky took us through every step to make sure that we had adequate coverage to protect our property. She was very professional and personable while assessing our needs and giving us advice while also looking out for ways to keep our premiums as low as possible. I highly recommend Bernie Carr for your insurance needs. We have been with them for over 30yrs and they have always been extremely professional, knowledgeable, and caring."
We responded:
"Stella, first thank you for your loyalty and trust in my team and our agency. Also thank you taking the time to recognize the great job Jacky did for reviewing your insurance coverages and needs. It is the likes of customers like you that make our work enjoyable. Thanks again for your business and loyalty...it means a lot to our agency!"
Profile photo of Mercedes Orozco

Mercedes Orozco

February 19, 2024

5  out of  5
rating by Mercedes Orozco
"Jacqueline Acevedo es la persona encargada de mi póliza en State Farm, es muy educada, siempre me recibe dispuesta a ayudarme, es muy amable y eficiente, estoy feliz con ella, ojalá no me la cambien, la seguiré donde vaya.mil gracias por sus servicios!!!"
We responded:
"Mercedes, first thank you for your business and many thanks for taking the time to leave a review for our agency and our team member Jacky. We are excited Jacky exceeded your expectations for customer care. It is our primary goal to provide excellent customer care! Thanks again! Mercedes, en primer lugar, gracias por tu negocio y muchas gracias por tomarte el tiempo de dejar una reseña para nuestra agencia y nuestro miembro del equipo Jacky. Estamos emocionados de que Jacky haya superado sus expectativas de atención al cliente. ¡Nuestro objetivo principal es brindar una excelente atención al cliente! ¡Gracias de nuevo! "
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Ron Mechler

November 29, 2023

5  out of  5
rating by Ron Mechler
"I worked with Barbara Carr for a few weeks in order to choose a life insurance policy that was right for me. Barbara stayed with me for the entire process and was/is very knowledgeable and professional. I would recommend the company to anyone in search of a reputable insurance company."
We responded:
"Ron, first and foremost, we appreciate you putting your trust in The Bernie Carr Insurance agency! We also appreciate you taking the time to leave a review. It is customers like you who make our work rewarding. Please know we do pride ourselves in excellent customer care...so you let us know if we can be of assistance with any and all of your insurance needs and WE ALSO APPRECIATE REFERRALS! "
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Edita Rodriguez

November 21, 2023

5  out of  5
rating by Edita Rodriguez
"This is by far the best customer service I have received! I spoke to Barbara and she was so kind and understanding . Barbara did a great job at making me feel comfortable, she is professional and attentive . I suggest you do business here !"
We responded:
"Edita, We appreciate you providing a review. Our agency goal is to make sure we have satisfied customers. Please know your comments are much appreciated."
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mario5592

November 20, 2023

5  out of  5
rating by mario5592
"Bernie Carr - State Farm has been amazing to me. I had the privilege of speaking with Krystal Chavez, who listened to all my needs and came through with the perfect coverages. Because of Krystal, I was able to get insurance on my house, my car, and a life policy at a great deal I couldn't turn down. Krystal provided top notch customer service and has always been available to answer all my questions and concerns. She rocks! She has made my experience with Bernie Carr - State Farm stress free and enjoyable. Thank you for all that you do."
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Richard Hoo

November 18, 2023

5  out of  5
rating by Richard Hoo
"Excellence in customer service! I am so happy I have Bernie Carr as my insurance agent."
We responded:
"Richard, we are so happy to have you as a client! Thanks for your loyalty and we appreciate you choosing us to handle your insurance needs!"
Profile photo of Maria Ortega

Maria Ortega

November 9, 2023

5  out of  5
rating by Maria Ortega
"I recently changed to this agent and I can say they are super attentive and on top of things. I spoke with Krystal and she is super nice and answers all my questions and concerns. I highly recommend this office to anyone."
We responded:
"Maria, first thank you for trusting us to handle your insurance needs; and thank you for the review and acknowledging Krystal. She is an asset to our team. Thanks again!"
Profile photo of Ing Bod

Ing Bod

November 7, 2023

5  out of  5
rating by Ing Bod
"Excellent Customer Service. Bernie Carr State Farm has served Florida Tilt Inc. for many years. They service our Commercial Auto insurance and our renter's insurance. Awesome service!"
We responded:
"Ing, first we want to thank you for your business and loyalty. My team and I pride ourselves on outstanding customer service and we truly appreciate your business and you taking the time to leave us a review. We wiil continue to provide the best customer service for our customers and all their insurance needs."
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tatiana o`brien

November 2, 2023

1  out of  5
rating by tatiana o`brien
"00000000 will deserve Bernie you’re the most arrogant unhelpful agent shame of you . My family been for more the 40 years . You tell my husband no to worry about the insurance and last minute you said idiot nothing I can’t do. You never available either phone Orión person. You always hiring in your cave. Shame in your for the people help you grow up in your business"
We responded:
"Tatiana, first we want to share our gratitude for you and your family allowing us to handle your insurance needs. To your point my agency recognizes and appreciates loyalty. We are grateful to have been able to handle your insurance needs. I have reached out to you and Timothy by phone and email. Please let me know when we can visit by phone or in person. Again thank you for being a loyal customer."
Profile photo of Mike Simmons

Mike Simmons

October 31, 2023

5  out of  5
rating by Mike Simmons
"Great team to rely on!"
We responded:
"Thanks Mike! We appreciate your support!"
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mike bello

September 27, 2023

5  out of  5
rating by mike bello
"My experience working with Jacqueline Acevedo, Protection Specialist, was OUTSTANDING. I rarely write a review. Jackie, was knowledgeable and answered all my concerns and questions. I was pleasantly surprised how fast her responses were to the insurance questions I had. I cannot say enough positive things regarding her professionalism. State Farm 5 stars, Geico 3 Stars."
We responded:
"Mike first thanks so much for being a loyal customer to the Bernie Carr State Farm Insurance agency! And thanks so much for acknowledging the great work that Jacky does. She is an asset to our team!"
Profile photo of Annemarie Lozada

Annemarie Lozada

September 25, 2023

5  out of  5
rating by Annemarie Lozada
"Great customer service and support! My agent’s name is Krystal Chavez. She is always so helpful and attentive with all my auto insurance needs. She is only a phone call away :)"
We responded:
"Annemarie thanks so much for your business and thanks for recognizing Krystal. She is truly a valuable asset to our team! We appreciate you taking the time to share your experience with our agency and with Krystal!"
Profile photo of Marvin Clarke

Marvin Clarke

September 20, 2023

5  out of  5
rating by Marvin Clarke
"Good afternoon. I had an excellent experience with Bernie Carr - State Farm Insurance Agency. The agent who assisted me was Ms. Krystal Chavez and her customer service was exceptional. She was very knowledgeable informative & thorough when explaining policy and coverage information. In the future if I ever need to make any changes to my policies or add any additional coverage I will most definitely reach out to Ms Krystal Chavez at Bernie Carr - State Farm Insurance Agency."
We responded:
"Marvin, first thank you for your business and thanks for the review. We appreciate having Krystal; she is quite an asset."
Profile photo of Raquel

Raquel

September 20, 2023

5  out of  5
rating by Raquel
"Krystal is great. I really appreciate all you do for us. Auto and life insurance. We moved from GA to FL over 5 years ago and have had state farm and have been great since. I highly recommend."
We responded:
"Raquel, first thanks for your business! We appreciate having Krystal on our team! Thanks for the review and acknowledging the great job Krystal does!"
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Youngs Investigative Services, Inc.

June 2, 2023

4  out of  5
rating by Youngs Investigative Services, Inc.
"Great staff and excellent service"
We responded:
"Mr. Young thanks for your loyalty and thanks for taking your time to do this review!"
Profile photo of Clearwater Pools & Patio

Clearwater Pools & Patio

June 1, 2023

5  out of  5
rating by Clearwater Pools & Patio
"I've had the pleasure of working with Jacqueline Acevedo for several weeks. She is very friendly, professional and takes care of our needs very quickly and efficiently. So happy she's our representative!"
We responded:
"First thanks for your loyalty! We appreciate you placing your trust in our agency to handle your insurance needs. Thanks for recognizing Jacky and happy to hear she handled your account efficiently and professionally. "
Profile photo of Enrique Acevedo

Enrique Acevedo

May 16, 2023

5  out of  5
rating by Enrique Acevedo
"This is my 23rd year with Bernie Carr and their service is the best in town."
We responded:
"Enrique, first and foremost thank you for your continued loyalty for 23 years...very much appreciated and importantly we truly appreciate you taking the time to post a review. It means a lot!"
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Yvette Jurado

March 7, 2023

5  out of  5
rating by Yvette Jurado
"It’s been years doing Business with the Carr family. Wouldn’t change them for anything in the world. They Handel all my insurance business !! What can I say. When you know you know” Yvette Jurado"
We responded:
"Yvette, we appreciate your loyalty and thank you so much for placing your trust in us to handle all of your insurance needs!"
Profile photo of Liz Tenorio

Liz Tenorio

October 4, 2022

5  out of  5
rating by Liz Tenorio
"Susana was so great and efficient at assisting me! She took care of everything once I agreed to an exceptional insurance rate! She contacted the lender and provided all the documents they needed! It was a breeze! Thank you Susy! I will definitely reach out to you again for my next venture!"
We responded:
"Liz, first thank you for your trust and confidence in our agency and taking the time to acknowledge Suzy! Bernie"