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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Yesenia Padilla

June 27, 2025

5  out of  5
rating by Yesenia Padilla
"Muy agradecida con yanis muy profesional"
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Ingrid Rodriguez

June 27, 2025

5  out of  5
rating by Ingrid Rodriguez
"I had an outstanding experience working with Yani on securing my life insurance policy. From our very first conversation, she was professional, patient, and incredibly knowledgeable. Yani took the time to clearly explain all of my options, answer every question I had, and make sure I fully understood what I was choosing — no pressure, just honest guidance. What really stood out was how much she genuinely cared. It wasn’t just about selling a policy — Yani truly wanted to help me find the right coverage for me and my family’s future. She made what could’ve been a stressful process feel simple, smooth, and empowering. Thanks to Yani, I now have peace of mind knowing my loved ones are protected. I highly recommend her to anyone looking for life insurance. She’s the real deal — professional, compassionate, and absolutely trustworthy. Thank you, Yani!"
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Mario Sierra

June 23, 2025

5  out of  5
rating by Mario Sierra
"I wanted to give praise to Jacqueline Acevedo. I needed help with gathering information for my homeowner insurance and Jacqueline was more than happy to assist me. She was extremely helpful and always replied back to me quickly every time I asked a question (and I had a lot of questions). Thank you State Farm for all you do and especially to Jacqueline for your help, you saved the day!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. We also appreciate you acknowledging Jacky! She is an integral part of our agency and prides herself on customer care! We are happy you had the opportunity to experience her exceptional customer care. Hopefully we will write your other insurance needs...Auto Life, Health and Disability Insurance. Thanks again for your business!"
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Angel Doval

June 19, 2025

5  out of  5
rating by Angel Doval
"My thanks to Krystal Chavez at the Bernie Carr State Farm office for her help with a handful of challenging insurance issues I placed before her. She did a great job solving them!"
We responded:
"First thank you for your business and Thank you for your 5-star review! We are glad to hear Krystal provided you with exceptional Customer Care! She is a true asset to our agency!"
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Rachel Veloz

June 18, 2025

5  out of  5
rating by Rachel Veloz
"I've been helped by Krystal Chavez for over a year now and she is so great. So helpful, fast and she goes the extra mile to make sure everything is correct."
We responded:
"Rahcel, first thanks for your loyalty and business AND THE 5 STAR review. Krystal is an integral part of our team and she demonstrates it everyday. We are happy you have been experiencing it!"
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Isabella Garcia

June 18, 2025

5  out of  5
rating by Isabella Garcia
"Krystal has been an absolute gem, she's been the best ! She's been super patient and has maintained the best communication with me throughout my time with Statefarm. She's been thorough about my options and I can honestly say this has been the best experience I've ever had with any insurance."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Cecilia Coronado

June 14, 2025

5  out of  5
rating by Cecilia Coronado
"State Farm has been my insurance company for a few years. Bernie Carr and his staff go above and beyond to give us as consumers not only policies that we need, but they ensure that we as customers are indeed fully satisfied in every aspect of the policies we are receiving coverage through. I contacted the agency today and I was connected with Krystal. I instantly created a relatable relationship with her. I expressed I wanted/needed to explore options in attempting to lower my monthly premium and she absolutely understood my request and reasoning behind the request. She not only answered every single question I had but she went above and beyond to ensure I understood every single option available for me. She was able to make it happen and it was very evident why I chose this agency to begin with. She was knowledgeable and professional but most importantly relatable. Very rare in this particular industry! I am forever thankful and this agency has gained my loyalty due to the service I received today from Krystal C. Truly thankful!"
We responded:
"Cecilia, thank you for taking the time to share your experience and give us a 5 star review! Krystal is an awesome team member and I am glad you got to experience her knowledge, professionalism and dedication to customer care! We value her expertise in the Agency! If you ever have any questions or need assistance, we’re here to help!"
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Martin Rivas

June 12, 2025

5  out of  5
rating by Martin Rivas
"Top notch customer service. Very responsive to my needs. Been with Bernie Carr for over 10 years. Thank you Krystal for your service!"
We responded:
"Thank you for reviewing our State Farm office and the 5 Star Review! Also thanks for acknowledging Krystal...she is very much an asset to our Agency and her top priority is Customer Care!"
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Richard

June 9, 2025

5  out of  5
rating by Richard
"Answered all my questions provided excellent customer service."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Adelina

June 6, 2025

5  out of  5
rating by Adelina
"Very informative and helpful Jani thank you for your help looking forward to do business with you 😁"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Adelina I understand you will also be working with Yani to discuss a very important coverage- LIFE INSURANCE! Yani is one of our SME's Subject Matter Experts so she will take very good care of you...we look forward to continuing to meet all your insurance needs!"
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Jose Ubillus

June 5, 2025

5  out of  5
rating by Jose Ubillus
"Krystal is great! Answers all my questions and insurance needs. She’s the best!"
We responded:
"Jose, We appreciate your review! We are delighted to know you had a great experience with Krystal and our State Farm office. I know you have been working with Krystal for a while and we appreciate your loyalty; she is a very valuable asset to our team. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Roberto Valladares

May 30, 2025

5  out of  5
rating by Roberto Valladares
"Mi experiencia con este seguro fue magnifica desde la primera ocasion que estuve en contacto con ellos, una atencion muy profesional y amable,les recomiendo al 100% este seguro"
We responded:
"Roberto ¡Gracias por tu reseña de 5 estrellas! ¡Mi equipo de State Farm y yo estamos felices de ser su buen vecino! Me doy cuenta de que Dailys te ayudó; ella está muy centrada en el cliente y me alegra que haya experimentado su servicio de Buen Vecino. "
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Usha R

May 20, 2025

5  out of  5
rating by Usha R
"This is your GO TO agency for insurance. I have been with Bernie Carr State Farm since 1995! Whenever I have a question or need assistance, they are there for me every step of the way! Ana, Yani, and Krystal are always so helpful and welcoming, as well as the rest of the staff. Thank you Bernie Carr State Farm!"
We responded:
"Usha, My entire team and I can't thank you for taking the time to share your thoughts! You and your family's loyalty to our business means a lot to us. We’re glad to know you’re satisfied with the service at our State Farm office. And all of us look forward to your visits to our office!"
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Raquel

May 19, 2025

5  out of  5
rating by Raquel
"I just wanted to share Krystal always gives excellentcuato.er service is therebfor all of our needs and explains into detail and recommends what is good for our family. Thank you for your services. Have a wonderful day. Raquel and Jose Rivera"
We responded:
"Raquel, first thanks for your business! We appreciate having Krystal on our team! Thanks for the review and acknowledging the great job Krystal does!"
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Yoelvis Diaz

May 19, 2025

5  out of  5
rating by Yoelvis Diaz
"Excelentes precios , buenos productos, y una atención impecable..gracias Dailys Gómez"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. Thanks for recognizing Dailys, she is a valuable member of our team! If there is anything else we can do to help, please let us know!"
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Rosalina Betancourt

May 15, 2025

5  out of  5
rating by Rosalina Betancourt
"I would like to express my sincere appreciation for the exceptional assistance provided by Ana Queiroga. She explained each step of the process, and I am very satisfied with my insurance policy. I have a comprehensive understanding of all aspects of my coverage. Thank you, State Farm, for maintaining such a high standard of customer service."
We responded:
"We’re honored by your positive feedback and 5 Star rating! Ana is an asset to our team and we thank you for acknowledging her work! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Amy

May 15, 2025

5  out of  5
rating by Amy
"Recently I went to get some information at this State Farm branch (SW 120 St & 125 Ave). The person whom I never met before, her name is Jacky, was for lack of words, Fabulous! She helped me with getting a huge problem solved. I could go on forever about her, but I promise to anyone looking for insurance of any kind, you will be more than satisfied to see her. I never have done a review before, but I just knew that Jacky warrants this and hope you take my advice. You won’t be sorry you did."
We responded:
"Amy, Thank you for your 5-star review! And I am not the least surprised Jacky provided you with expert Customer Care; she has been a member of my team for over 15 years...so it goes without saying we are quite happy with her and glad you share our sentiments! Also I am glad to hear she took care of your issue...thanks again for your business and acknowledging our team! Especially Jacky!"
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Yuniel Bello

May 9, 2025

5  out of  5
rating by Yuniel Bello
"La verdad muy bien atendido por la senorita Daily es muy competitiva y conoce su trabajo y quede satisfecho con el servicio"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Robert Whelan

May 8, 2025

5  out of  5
rating by Robert Whelan
"I've been working with Krystal at Bernie Carr State Farm since 2022. She and her team are awesome! Always ready to help and fast to respond. When you need insurance. Call Krystal! 👍💯"
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Fabio Pineda

May 6, 2025

5  out of  5
rating by Fabio Pineda
"Very good service, very professional, thank you very much. ANITA QUEIROGA"
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Dennis Victoriano

May 2, 2025

5  out of  5
rating by Dennis Victoriano
"Been with Bernie for more than 12 yrs and always taken good care of me and handled any doubt I've had. Today Yani took care of me and was very helpful informational and i called technically 5 minutes before she went home…. She had a great attitude and very attentive… honestly the whole team has been great always. Bernie is the only reason i have Statefarm because they make me feel like a priority and not a job."
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Jorge Perez

April 29, 2025

5  out of  5
rating by Jorge Perez
"I just wanted to come on here and share how wonderful Jacky is. She has been helping me and my family for a few years now and I am very happy with her. She is always very helpful, super nice and caring. Highly recommend State Farm and Jacky!"
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Cary Rodriguez

April 29, 2025

5  out of  5
rating by Cary Rodriguez
"I’ve been a customer of Bernie Carr for many years, They’re very helpful and always there when you need them. Can’t say enough good things about him."
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Yolanda Valencia

April 25, 2025

5  out of  5
rating by Yolanda Valencia
"Rubiel Cabrera was extremely responsive when I needed assistance on 7 cars that we have with Bernie Carr agency. It was a complicated and deadline driven transaction and he took the worry out of it. Fast and Friendly Follow Up! With our long history with this agency, we got the best possible rates and coverage."
We responded:
"Yolanda, first thanks for putting your trust in the Bernie Carr Insurance Agency to handle your insurance needs. Secondly, thanks for acknowledging Rubi! I am happy to hear you got to experience Rubi's professionalism and how he always puts the customer first! We appreciate your business. Thanks again for the 5 star review!"
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Gary Brown

April 18, 2025

5  out of  5
rating by Gary Brown
"Dailys Gomez was very helpful , During a time of needing support to complete a transaction. Dailys was able to process the all the information I relayed to her , It was also close to the end of the work day when she completed the task at hand. Great job!"
We responded:
"Gary thanks for your 5 star review! Also thanks for acknowledging Dailys...and yes she goes the extra mile no matter what time of day it is! She is a valuable part of our agency...thanks for your business!"