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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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William Israel

May 16, 2026

5  out of  5
rating by William Israel
"Dailys is such an awesome agent. Helped me with a discount on my car insurance plus additional coverages. Very appreciative for the help."
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Jeniffer Filion

May 15, 2026

5  out of  5
rating by Jeniffer Filion
"Thank you so much Yani"
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Aliyah Bezanilla

May 15, 2026

5  out of  5
rating by Aliyah Bezanilla
"Excellent customer service, professional, and very responsive. I highly recommend Krystal to anyone looking for reliable insurance help!"
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Dhavynia Ocampo

May 14, 2026

5  out of  5
rating by Dhavynia Ocampo
"Excellent customer service! Yami was so helpful and professional. She is extremely knowledgeable and very nice and friendly."
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Javier Torres

May 5, 2026

5  out of  5
rating by Javier Torres
"I highly recommend working with Krystal if you’re looking for someone reliable and professional!"
We responded:
"Javi, Thanks for the 5 star review! And thanks for recognizing Krystal. When are you going to stop and see us. Please give Hiecralyn our regards!"
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Lydia “Lily” Pimienta

April 27, 2026

5  out of  5
rating by Lydia “Lily” Pimienta
"Yani was beyond helpful and patient. Rubiel and Krystal were also. It was a real pleasure dealing with them! Thank you so much."
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Andrea Vidales

April 16, 2026

5  out of  5
rating by Andrea Vidales
"I had such a great experience working with Krystal Chavez! She was patient, informative, and really cared about helping me understand my life insurance options. She made everything easy and found a plan that works perfectly for me and my family. I’m so grateful and will definitely be referring others to her!"
We responded:
"Greetings Andrea, Thank you for taking the time to share your experience. It's great to know that we were able to provide you with the highest levels of service. Thanks for acknowledging Krystal. She is an integral part of our team and glad you got to experience her excellent customer care. Also thanks for any referrals you provide-we will make sure they receive the same excellent customer care as you!"
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amitaf124 o

March 31, 2026

5  out of  5
rating by amitaf124 o
"Sr, Bernie Carr, lo felicito por su oficina y muy agradecida de la atención del Sr, Rubiel, una persona muy atento y profesional, es muy agradable tratar con el, como cliente me siento tratada con mucho profesionalismo. Bendiciones 😘"
We responded:
"¡Muchísimas gracias por la reseña de cinco estrellas, amitaf124! Agradecemos mucho su apoyo y siempre estamos aquí para ayudar con cualquier necesidad de seguro que pueda tener. No dude en comunicarse con nuestro equipo de Bernie Carr, agente de State Farm, en cualquier momento. "
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Elizabeth Valle

March 13, 2026

5  out of  5
rating by Elizabeth Valle
"Susana M. Assisted me and she was excellent! She was very knowledgeable, patient, and took the time to explain all my coverage options clearly. The whole process was smooth, efficient, and quick. I highly recommend this office and ask for Susana if you are looking for someone trustworthy, knowledgeable and committed to helping you get the right car insurance coverage, I highly recommend working with this agent. I’m extremely grateful for her help and couldn’t be happier with true service I received."
We responded:
"Elizabeth, thank you so much for the wonderful review! Thanks for acknowledging Susie, she is an integral part of our team. We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Bernie Carr’s Team—we are always here to help!"
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Ariel Diaz

March 4, 2026

5  out of  5
rating by Ariel Diaz
"Dailys has been very cordial, professional and explicit during the whole process in getting my new auto and RV insurance policies. Would highly recommend."
We responded:
"Ariel, thank you so much for the 5-star rating! We are thrilled you had a great experience with Dailys! If you have any insurance questions or need assistance, State Farm Agent Bernie Carr’s Team is just a call or email away!"
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Stephanie Wooten

February 26, 2026

5  out of  5
rating by Stephanie Wooten
"Yani was super sweet and informative with the renters Insurance that I needed I also had questions about vehicle coverage as well, she listened to what I needed and she was very helpful. Customer service on point!!!! Thanks Yani!"
We responded:
"Stephanie, thank you so much for the wonderful review! We really appreciate your kind words. Thanks for recognizing YYani; she is a valuable asset to our team. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Bernie Carr’s Team—we are always here to help! "
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Maritere Fernandez

February 24, 2026

5  out of  5
rating by Maritere Fernandez
"Susana is an excellent employee. Very professional and explains everything asked in detail. She provides excellent service and I recommend her to anyone. She is a great asset for State Farm."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with Susana and State Farm Agent Bernie Carr’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Miami ."
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Wilday Espinoza

February 19, 2026

5  out of  5
rating by Wilday Espinoza
"Yani did a great job!!!. She was professional, patient and friendly, thank you! 😎👍"
We responded:
"Wilday, thank you so much for the 5-star rating! Thanks or recognizing Yani...she is an asset to our team! If you have any insurance questions or need assistance, State Farm Agent Bernie Carr’s Team is just a call or email away!"
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Iris Delgado

February 13, 2026

5  out of  5
rating by Iris Delgado
"Excelente Un trato amable y familiar Rubiel estuvo en todo momento dispuesto a ayudarme Gracias"
We responded:
"Agradecemos su reseña, Iris. Gracias por sus amables comentarios con respecto al equipo de Bernie Carr, agente de State Farm. "
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Roque Arduengo

February 12, 2026

5  out of  5
rating by Roque Arduengo
"Outstanding service every single time for over 20 years. Bernie Carr State Farm Agency—especially Susana—has always been patient, resilient, and focused on what’s best for us. They take the time to explain options clearly, stay flexible when things change, and consistently follow up to make sure everything is handled right. You can tell they truly care about their clients and look for every opportunity to help. Highly recommend!"
We responded:
"Dear Roque, We appreciate the time you took to give us such a great rating and thanks for recognizing Susana! We hope to continue exceeding your expectations with great service. Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Bernie Carr’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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JOSE DAYAN PEREZ DIAZ

February 11, 2026

5  out of  5
rating by JOSE DAYAN PEREZ DIAZ
"Excelente servicio y buena atención Daylin"
We responded:
"Agradecemos su reseña, JOSE. ¡Nos alegramos mucho de que haya tenido una experiencia muy maravillosa con Bernie Carr, agente de State Farm, aquí en Miami! "
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Ana

February 11, 2026

5  out of  5
rating by Ana
"Estamos muy felices del servicio de la compañía State Farm y en especial de nuestra agente Susana Matienzo , siempre está disponible y tiene mucho conocimiento de su trabajo , muy agradecidos !!"
We responded:
"¡Muchísimas gracias por la reseña de cinco estrellas, Ana! Agradecemos mucho su apoyo y siempre estamos aquí para ayudar con cualquier necesidad de seguro que pueda tener. No dude en comunicarse con nuestro equipo de Bernie Carr, agente de State Farm, en cualquier momento. "
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Wendy Bloom

February 9, 2026

5  out of  5
rating by Wendy Bloom
"I would not have gotten through this renewal process with Dailys!"
We responded:
"Wendy, thank you so much for the wonderful review! We really appreciate your kind words regarding our agency and Dailys. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Bernie Carr’s Team—we are always here to help!"
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Harvey Timmer

February 3, 2026

5  out of  5
rating by Harvey Timmer
"Outstanding professional and courteous service every single time out for over 10 years. Thank you!"
We responded:
"Harvey, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Bernie Carr’s Team—we are always here to help!"
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Jose Aguilar

January 29, 2026

5  out of  5
rating by Jose Aguilar
"Very professional, She is the best! Thank you."
We responded:
"Greetings Jose, Thanks for choosing us and leaving such a great review! It is truly touching to know you think so highly of us! We truly value your recommendation, and are confident we can continue to provide excellent service in the future. Hope you visit us again soon!"
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Layda Garcia

December 16, 2025

5  out of  5
rating by Layda Garcia
"***Update*** My most recent experience with Krystal since summer this year , has been the kind attention to the new developments with citizens on two of our properties. She has gone the extra mile . She is a valuable asset to the team . Mary ,as well, is highly missed when she is not there to answer with her famous line “ How can I make your day better” . It is all about a positive and helpful attitude which the two ladies possess and for which they need to be recognized. Previous posting also recognized the kind assistance which Ana Quiroga has provided to my husband while paying our many premiums directly by check at your State Farm Bernie Carr Agency for all of our many insurance coverages over the years. .This recently changed as Jacky Acevedo , Team Leader, kindly assisted us in correcting duplicate payments that had been made during the online account setup . Jacky made it possible for us to have autopay on the homeowners , cars, life insurance,, personal liability and umbrella policies going forward. Meeting discussions were held with Jacky and Ana on the process of how each insurance plays in the coverage process works from homeowners, to rental, and then the umbrella insurance. Understanding policies and ensuring best premiums with so many insurance policies now held by your agency , makes the customer service experience so necessary for the continuous relationship we have enjoyed with your agency for so many years."
We responded:
"Layda, First many thanks to you and your husband for your business and loyalty. Also thank you for taking the time to acknowledge the customer care Jacky and Ana provided; we pride ourselves in meeting and exceeding our customer's needs...again thanks for the business and acknowledgement. We also appreciate any referrals you may so we can provide our services to those you know who have insurance needs. "
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Michael Whetstone

November 13, 2025

5  out of  5
rating by Michael Whetstone
"Great folks working here, always helpful. Krystal was thorough, efficient and friendly."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Raquel

November 7, 2025

5  out of  5
rating by Raquel
"I just wanted to share Krystal always gives excellent customer service is there for all of our needs and explains into detail and recommends what is good for our family. Thank you for your services. Have a wonderful day. Raquel and Jose Rivera"
We responded:
"Raquel, first thanks for your business! We appreciate having Krystal on our team! Thanks for the review and acknowledging the great job Krystal does!"
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Jose Alvarez

October 24, 2025

5  out of  5
rating by Jose Alvarez
"Excelente servicio de todo los empleados. Ana muy profesional y siempre atenta a mis dudas y preguntas. Lo recomiendo a un 100%"
We responded:
"¡Agradecemos su revisión! Ana es una parte integral de nuestro equipo y estamos encantados de saber que tuviste una gran experiencia con nuestra oficina de State Farm. Si alguna vez necesita ayuda en el futuro, no dude en comunicarse. ¡Estamos aquí para ayudar! "
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ellie wineman

October 22, 2025

5  out of  5
rating by ellie wineman
"I worked with Yani to set up my car insurance, and she made the whole process so easy and stress-free. She was super friendly, patient, and took the time to explain all my options clearly. I really appreciated how responsive she was and how quickly she got everything set up. Highly recommend Yani if you’re looking for someone professional and genuinely helpful!"
We responded:
"Thank you for your 5-star review! Ellie I am thrilled you got to experience Yani's top notch Customer Care! We genuinely appreciate your business and the 5 Star Review. We love Referrals!"